Get in Touch
At Serene Pet Wellness, we understand that every companion is unique. Whether you have a question about our collections, need guidance on the perfect sizing for your pet's comfort, or would like to request a special fit, we approach every inquiry with a calm and caring heart. Reach out to us below, and let's ensure your companion feels their very best.
Contact Details
info@serenepetwellness.com
Typical response time 1–2 business days
Based in the Eastern Time (ET) zone
Frequently Asked Questions
How long does shipping typically take?
We process every order with calm intentionality normally within 5-7 business days. Domestic shipping usually arrives within 5–7 days once processed, ensuring your companion receives their wellness garment promptly.
Can I return or exchange my pet's garment?
For hygiene and safety reasons involving magnetic wellness products, we only offer exchanges for unused items in their original packaging. Please contact us to begin the process.
Do you offer custom sizing?
We love accommodating every unique companion. If your pet requires special sizing, please reach out with their measurements, and we will do our best to create a tailored solution.
When will I receive a response to my message?
Our small, caring team carefully reads every inquiry. You can typically expect a response within 1–2 business days as we prioritize thoughtful communication with our community.